Christopher Heron

schoolPennsylvania State Universitybar_chart#25262 Global Rank

Total Papers

HCI Rank

#25262

Research Areas

Years Active

Recent Publications

Beyond Self-diagnosis: How a Chatbot-based Symptom Checker Should Respond

Chatbot-based symptom checker (CSC) apps have become increasingly popular in healthcare. These apps engage users in human-like conversations and offer possible medical diagnoses. The conversational design of these apps can significantly impact user perceptions and experiences, and may influence medical decisions users…

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