lightbulb现实痛点词汇对齐、语言风格与表情符号设计用户与聊天机器人交流时容易感到机械且无法建立信任。CUI '22Keep on Smiling: An Investigation of the Influence of the Use of Emoticons by Chatbots on User Satisfaction
lightbulb现实痛点词汇对齐、语言风格与表情符号设计用户在价格协商中难以信任聊天机器人,满意度偏低。CUI '24Exploring Lexical Alignment in a Price Bargain Chatbot
lightbulb现实痛点词汇对齐、语言风格与表情符号设计用户往往难以理解对话式AI代理提供的解释内容。IUI '23The Role of Lexical Alignment in Human Understanding of Explanations by Conversational Agents
lightbulb现实痛点词汇对齐、语言风格与表情符号设计用户在与聊天机器人互动时,可能因语言风格而不愿意分享敏感信息。CUI '22Does Chatbot Language Formality Affect Users’ Self-Disclosure?
lightbulb现实痛点词汇对齐、语言风格与表情符号设计用户对开放域聊天机器人社交和情感能力有高期望,现有设计往往无法满足。IUI '21Key Qualities of Conversational Chatbots – the PEACE Model