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SPIRIT: A Design Framework To Support Technology Interventions for Spiritual Care Within and Beyond the Clinic

Despite its importance for well-being, spiritual care remains under-explored in HCI, while the adoption of technology in clinical spiritual care lags behind other healthcare fields. Prior work derived a definition of "spiritual support" through co-design workshops with stakeholders in online health communities. This p…

C. Estelle Smith et al.Colorado School of Mines

Meeting Patients Where They're At: Toward the Expansion of Professional Chaplaincy Care into Online Spiritual Care Communities

Despite a growing need for spiritual care in the US, it is often under-served, inaccessible, or misunderstood, while almost no prior work in CSCW/HCI research has engaged with professional chaplains and spiritual care providers. This interdisciplinary study aims to develop a foundational understanding of how spiritua…

Alemitu Bezabih et al.Colorado School of Mines

Palliative Care

Community Archetypes: An Empirical Framework for Guiding Research Methodologies to Reflect User Experiences of Sense of Virtual Community

Humans need a sense of community (SOC), and social media platforms afford opportunities to address this need by providing users with a sense of virtual community (SOVC). This paper explores SOVC on Reddit and is motivated by two goals: (1) providing researchers with an excellent resource for methodological decisions i…

Gale H Prinster et al.University of Colorado

Session 2f: Governance, Online Communities, and Design

Governance of the Black Experience on Reddit: r/BlackPeopleTwitter as a Case Study in Supporting Sense of Virtual Community for Black Users

Despite frequent efforts to combat racism, almost no research has explored how to cultivate positive experiences of thriving Black culture on Reddit. In this case study, we surveyed users of r/BlackPeopleTwitter (BPT)---a large, popular subreddit that showcases screenshots of hilarious or insightful social media posts…

C. Estelle Smith et al.Colorado School of Mines

Session 2b: Exploring Race, Gender, and Identity in Digital Platforms

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"Thoughts & Prayers" or ":Heart Reaction: & :Prayer Reaction:": How the Release of New Reactions on CaringBridge Reshapes Supportive Communication in Health Crises

Following Facebook's introduction of the "Like" in 2009, CaringBridge (a nonprofit health journaling platform) implemented a "Heart" symbol as a single-click reaction affordance in 2012. In 2016, Facebook expanded its Like into a set of emotion-based reactions. In 2021, CaringBridge likewise added three new reactions:…

C. Estelle Smith et al.Colorado School of Mines

Health Support

The Impact of Governance Bots on Sense of Virtual Community: Development and Validation of the GOV-BOTs Scale

Bots are increasingly being used for governance-related purposes in online communities, yet no instrumentation exists for measuring how users assess their beneficial or detrimental impacts. In order to support future human-centered and community-based research, we developed a new scale called GOVernance Bots in Online…

C. Estelle Smith et al.Colorado School of Mines

Online Community Governance; Online Community Governance

Working for the Invisible Machines or Pumping Information into an Empty Void? An Exploration of Wikidata Contributors’ Motivations

Structured data peer production (SDPP) platforms like Wikidata play an important role in knowledge production. Compared to traditional peer production platforms like Wikipedia, Wikidata data is more structured and intended to be used by machines, not (directly) by people; end-user interactions with Wikidata often happ…

Charles Chuankai Zhang et al.University of Minnesota

Wikipedia; Wikipedia

Effective Strategies for Crowd-Powered Cognitive Reappraisal Systems: A Field Deployment of the Flip*Doubt Web Application for Mental Health

Online technologies offer great promise to expand models of delivery for therapeutic interventions to help users cope with increasingly common mental illnesses like anxiety and depression. For example, "cognitive reappraisal" is a skill that involves changing one's perspective on negative thoughts in order to improve…

C. Estelle Smith et al.Colorado School of Mines

Personal and Mental Health

Keeping Community in the Loop: Understanding Wikipedia Stakeholder Values for Machine Learning-Based Systems

On Wikipedia, sophisticated algorithmic tools are used to assess the quality of edits and take corrective actions. However, algorithms can fail to solve the problems they were designed for if they conflict with the values of communities who use them. In this study, we take a Value-Sensitive Algorithm Design approach t…

C. Estelle Smith et al.Colorado School of Mines

Disseminating Research News in HCI: Perceived Hazards, How-To's, and Opportunities for Innovation

Mass media afford researchers critical opportunities to disseminate research findings and trends to the general public. Yet researchers also perceive that their work can be miscommunicated in mass media, thus generating unintended understandings of HCI research by the general public. We conduct a Grounded Theory analy…

C. Estelle Smith et al.Colorado School of Mines

[Un]breaking News: Design Opportunities for Enhancing Collaboration in Scientific Media Production

Contemporary scientific media production requires a complex socio-technical infrastructure we call the "Media Production Pipeline" (MPP). Media professionals engage with researchers along the MPP to disseminate science news to the lay public. However, differing incentive structures and professional contexts frequently…

C. Estelle Smith et al.Colorado School of Mines

Write for Life: Persisting in Online Health Communities through Expressive Writing and Social Support

Expressive writing has been shown to improve physical, mental, and social health outcomes for patients struggling with difficult diagnoses. In many online health communities, writing comprises a substantial portion of the user experience, yet little work has explored how writing itself affects user engagement. This pa…

Haiwei Ma et al.University of Minnesota

Social Support and Care

Paper Title	Authors	Research Topics
SPIRIT: A Design Framework To Support Technology Interventions for Spiritual Care Within and Beyond the Clinic Despite its importance for well-being, spiritual care remains under-explored in HCI, while the adoption of technology in clinical spiritual care lags behind other healthcare fields. Prior work derived a definition of "spiritual support" through co-design workshops with stakeholders in online health communities. This p…	CS C. Estelle Smith et al.Colorado School of Mines
Meeting Patients Where They're At: Toward the Expansion of Professional Chaplaincy Care into Online Spiritual Care Communities Despite a growing need for spiritual care in the US, it is often under-served, inaccessible, or misunderstood, while almost no prior work in CSCW/HCI research has engaged with professional chaplains and spiritual care providers. This interdisciplinary study aims to develop a foundational understanding of how spiritua…	AB Alemitu Bezabih et al.Colorado School of Mines	Palliative Care
Community Archetypes: An Empirical Framework for Guiding Research Methodologies to Reflect User Experiences of Sense of Virtual Community Humans need a sense of community (SOC), and social media platforms afford opportunities to address this need by providing users with a sense of virtual community (SOVC). This paper explores SOVC on Reddit and is motivated by two goals: (1) providing researchers with an excellent resource for methodological decisions i…	GP Gale H Prinster et al.University of Colorado	Session 2f: Governance, Online Communities, and Design
Governance of the Black Experience on Reddit: r/BlackPeopleTwitter as a Case Study in Supporting Sense of Virtual Community for Black Users Despite frequent efforts to combat racism, almost no research has explored how to cultivate positive experiences of thriving Black culture on Reddit. In this case study, we surveyed users of r/BlackPeopleTwitter (BPT)---a large, popular subreddit that showcases screenshots of hilarious or insightful social media posts…	CS C. Estelle Smith et al.Colorado School of Mines	Session 2b: Exploring Race, Gender, and Identity in Digital Platforms
AdRecommended Learn AI Coding at CodeNow Structured lessons, hands-on projects, and continuous updates for people bringing AI into real development work. Explore Now
"Thoughts & Prayers" or ":Heart Reaction: & :Prayer Reaction:": How the Release of New Reactions on CaringBridge Reshapes Supportive Communication in Health Crises Following Facebook's introduction of the "Like" in 2009, CaringBridge (a nonprofit health journaling platform) implemented a "Heart" symbol as a single-click reaction affordance in 2012. In 2016, Facebook expanded its Like into a set of emotion-based reactions. In 2021, CaringBridge likewise added three new reactions:…	CS C. Estelle Smith et al.Colorado School of Mines	Health Support
The Impact of Governance Bots on Sense of Virtual Community: Development and Validation of the GOV-BOTs Scale Bots are increasingly being used for governance-related purposes in online communities, yet no instrumentation exists for measuring how users assess their beneficial or detrimental impacts. In order to support future human-centered and community-based research, we developed a new scale called GOVernance Bots in Online…	CS C. Estelle Smith et al.Colorado School of Mines	Online Community Governance; Online Community Governance
Working for the Invisible Machines or Pumping Information into an Empty Void? An Exploration of Wikidata Contributors’ Motivations Structured data peer production (SDPP) platforms like Wikidata play an important role in knowledge production. Compared to traditional peer production platforms like Wikipedia, Wikidata data is more structured and intended to be used by machines, not (directly) by people; end-user interactions with Wikidata often happ…	CZ Charles Chuankai Zhang et al.University of Minnesota	Wikipedia; Wikipedia
emoji_events Effective Strategies for Crowd-Powered Cognitive Reappraisal Systems: A Field Deployment of the Flip*Doubt Web Application for Mental Health Online technologies offer great promise to expand models of delivery for therapeutic interventions to help users cope with increasingly common mental illnesses like anxiety and depression. For example, "cognitive reappraisal" is a skill that involves changing one's perspective on negative thoughts in order to improve…	CS C. Estelle Smith et al.Colorado School of Mines	Personal and Mental Health
emoji_events Keeping Community in the Loop: Understanding Wikipedia Stakeholder Values for Machine Learning-Based Systems On Wikipedia, sophisticated algorithmic tools are used to assess the quality of edits and take corrective actions. However, algorithms can fail to solve the problems they were designed for if they conflict with the values of communities who use them. In this study, we take a Value-Sensitive Algorithm Design approach t…	CS C. Estelle Smith et al.Colorado School of Mines
Disseminating Research News in HCI: Perceived Hazards, How-To's, and Opportunities for Innovation Mass media afford researchers critical opportunities to disseminate research findings and trends to the general public. Yet researchers also perceive that their work can be miscommunicated in mass media, thus generating unintended understandings of HCI research by the general public. We conduct a Grounded Theory analy…	CS C. Estelle Smith et al.Colorado School of Mines
emoji_events [Un]breaking News: Design Opportunities for Enhancing Collaboration in Scientific Media Production Contemporary scientific media production requires a complex socio-technical infrastructure we call the "Media Production Pipeline" (MPP). Media professionals engage with researchers along the MPP to disseminate science news to the lay public. However, differing incentive structures and professional contexts frequently…	CS C. Estelle Smith et al.Colorado School of Mines
Write for Life: Persisting in Online Health Communities through Expressive Writing and Social Support Expressive writing has been shown to improve physical, mental, and social health outcomes for patients struggling with difficult diagnoses. In many online health communities, writing comprises a substantial portion of the user experience, yet little work has explored how writing itself affects user engagement. This pa…	HM Haiwei Ma et al.University of Minnesota	Social Support and Care