"I Want Lower Tone for Work-Related Notifications": Exploring the Effectiveness of User-Assigned Notification Alerts in Improving User Speculation of and Attendance to Mobile Notifications

Research indicates that smartphone users often speculate about notifications upon sensing their arrival, aiding their decision to attend to them. This speculation, however, relies on the presence of sufficient clues to associate with the notification, which are not always available. To address this challenge, through an experience sampling study, we investigated the effectiveness of delivering user-assigned alerts in influencing users' speculation accuracy, attendance effectiveness, and perceived disturbance. Our findings suggest that while user-assigned alerts enhanced the accuracy of speculation and improved participants’ decisions to attend to notifications, the increased notification awareness sometimes led participants to view their decision to ignore notifications as less favorable. Moreover, we found that sporadic alert delivery disrupted the association between the alert and the notification, leading to no reduction in perceived disturbance nor improvement in speculation accuracy. In assigning alerts to notifications, participants considered five strategies: familiarity, distinctiveness, disturbance, emotional resonance, and dimension representation.