Tang-Jie Chang

schoolNational Yang Ming Chiao Tung Universitybar_chart#7869 Global Rank

Total Papers

HCI Rank

#7869

Research Areas

Years Active

Recent Publications

"I Want Lower Tone for Work-Related Notifications": Exploring the Effectiveness of User-Assigned Notification Alerts in Improving User Speculation of and Attendance to Mobile Notifications

Research indicates that smartphone users often speculate about notifications upon sensing their arrival, aiding their decision to attend to them. This speculation, however, relies on the presence of sufficient clues to associate with the notification, which are not always available. To address this challenge, through…

CHI '203rd AuthorConversational Chatbots

A Conversation Analysis of Non-Progress and Coping Strategies with a Banking Task-Oriented Chatbot

Task-oriented chatbots are becoming popular alternatives for fulfilling users' needs, but few studies have investigated how users cope with conversational 'non-progress' (NP) in their daily lives. Accordingly, we analyzed a three-month conversation log between 1,685 users and a task-oriented banking chatbot. In this d…

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