Reimagining Meaningful Data Work through Citizen Science

DOI

Data work is often completed by crowdworkers, who are routinely dehumanized, disempowered, and sidelined. We turn to citizen science to reimagine data work, highlighting collaborative relationships between citizen science project managers and volunteers. Though citizen science and traditional crowd work entail similar forms of data work, such as classifying or transcribing large data sets, citizen science relies on volunteer contributions rather than paid data work. We detail the work of project managers running citizen science projects that shaped volunteer experiences: aligning science goals, minimizing barriers to participation, engaging communities, communicating with volunteers, providing training and education, rewarding contributions, and reflecting on volunteer work. These management strategies created opportunities for meaningful work by cultivating intrinsic motivation and fostering collaborative work relationships but ultimately limited participation to specific data related tasks. We recommend management tactics and task design strategies for creating meaningful work for invisible collar workers, an understudied class of labor in CSCW.