Hsin Ying You

Why Did You/I Read but Not Reply? IM Users’ Unresponded Read-Receipt Practices and Explanations

We investigate instant-messaging (IM) users’ sense-making and practices around read-receipts: a feature of IM apps for supporting the awareness of turn-taking, i.e., whether a message recipient has read a message. Using a grounded-theory approach, we highlight the importance of five contextual factors – situational, r…