Kalika Bali

schoolMicrosoftbar_chart#1922 Global Rank

Total Papers

HCI Rank

#1922

Research Areas

Years Active

Recent Publications

Building Benchmarks from the Ground Up: Community-Centered Evaluation of LLMs in Healthcare Chatbot Settings

Large Language Models (LLMs) are typically evaluated through general or domain-specific benchmarks testing capabilities that often lack grounding in the lived realities of end users. Critical domains such as healthcare require evaluations that extend beyond artificial or simulated tasks to reflect the everyday needs,…

CSCW '245th+ AuthorSession 4d: Misinformation and Fact Checking

“Fact-checks are for the Top 0.1%": Examining Reach, Awareness, and Relevance of Fact-Checking in Rural India

Social media platforms have witnessed an unprecedented growth in users from rural communities in India. Many of these users are new to online information environments and are highly susceptible to misinformation. Fact-checking has the potential to reduce the proliferation and impact of misinformation; however, little…

CHI '243rd AuthorCyberbullying & Online Harassment +1

Challenges to Online Disability Rights Advocacy in India

People with disabilities experience high levels of social discrimination worldwide. But, these harms are more pronounced in the Global South due to the intense stigma around disability and its intersections with structural embeddings of patriarchy. The massive growth of social media in the Global South provides peopl…

CHI '224th AuthorHonorable MentionSurgical Assistance & Medical Training +1

Feeling Proud, Feeling Embarrassed: Experiences of Low-income Women with Crowd Work

Women's economic empowerment is central to gender equality. However, work opportunities available to low-income women in patriarchal societies are infrequent. While crowd work has the potential to increase labor participation of such women, much remains unknown about their engagement with crowd work and the resultant…

CSCW '204th AuthorCivic Engagement and Politics

Topical Focus of Political Campaigns and its Impact: Findings from Politicians' Hashtag Use during the 2019 Indian Elections

We studied the topical preferences of social media campaigns of India's two main political parties by examining the tweets of 7382 politicians during the key phase of campaigning between Jan - May of 2019 in the run up to the 2019 general election. First, we compare the use of self-promotion and opponent attack, and t…

CSCW '204th AuthorInterpreting and Explaining AI

Do Multilingual Users Prefer Chat-bots that Code-mix? Let's Nudge and Find Out!

Despite their pervasiveness, current text-based conversational agents (chatbots) are predominantly monolingual, while users are often multilingual. It is well-known that multilingual users mix languages while interacting with others, as well as in their interactions with computer systems (such as query formulation in…

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