Ronald E Robertson

schoolNortheastern Universitybar_chart#7971 Global Rank

Total Papers

HCI Rank

#7971

Research Areas

Years Active

Recent Publications

"I Can't Reply with That": Characterizing Problematic Email Reply Suggestions

In email interfaces, providing users with reply suggestions may simplify or accelerate correspondence. While the "success" of such systems is typically quantified using the number of suggestions selected by users, this ignores the impact of social context, which can change how suggestions are perceived. To address t…

CSCW '181st AuthorFairness and Bias

Auditing Partisan Audience Bias within Google Search

There is a growing consensus that online platforms have a systematic influence on the democratic process. However, research beyond social media is limited. In this paper, we report the results of a mixed-methods algorithm audit of partisan audience bias and personalization within Google Search. Following Donald Trump'…

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