Norman Makoto Su

schoolUniversity of California Santa Cruzbar_chart#501 Global Rank

Total Papers

HCI Rank

#501

Research Areas

Years Active

Recent Publications

Envisioning Future Food, Technology, and Health: Teens’ Perspectives Through Design Fiction

Teenage years are a critical period for shaping food practices and health behaviors, yet teens remain underrepresented in research on future food and health technologies. This paper reports on design fiction workshops where 20 teens speculated on artifacts such as health-tracking mirrors and food-making machines while…

CHI '26CorrespondingSocial Robot Interaction +2

RIP Moxie: Lessons for Supporting Emotional Detachment at Product End-of-Life through a Case Study of a Social Companion Robot

Meaningful connections formed between people and robots are a key factor in sustaining long-term interaction. Yet while onboarding experiences for social robot products are often carefully designed to cultivate these bonds, offboarding receives far less attention. This imbalance can result in abrupt disruptions in hum…

CSCW '21CorrespondingSustainable Infrastructures for Rural and Local Computing

Jarvis in Motion: A Research Artifact for Circulating Lifestyle Values in Public

We report on a research through design study of how our everyday objects, augmented with technologies, could contribute to disseminating people's lifestyle values in public. We developed Jarvis, a hybrid object of a glass jar and a location-tracking system that allowed us to examine how Jarvis stimulated making lifest…

CSCW '211st AuthorReflections on Tech and CSCW

Critical Affects: Tech Work Emotions Amidst the Techlash

Techlash encapsulates a breaking point reached with the critique of technology companies. To investigate how this whirlwind of rage, inquiry, and accountability affects the lives of tech workers, we conducted interviews with 19 tech workers. Our methodological approach adopts a style of writing and analysis associated…

CHI '21CorrespondingPrototyping & User Testing +1

Investigating the Homogenization of Web Design: A Mixed-Methods Approach

Visual design provides the backdrop to most of our interactions over the Internet, but has not received as much analytical attention as textual content. Combining computational with qualitative approaches, we investigate the growing concern that visual design of the World Wide Web has homogenized over the past decade.…

CSCW '20CorrespondingFamily, Children, and Youth

``It's easier than causing confrontation'': Sanctioning Strategies to Maintain Social Norms and Privacy on Social Media

Sanctions play an essential role in enforcing and sustaining social norms. On social networking sites (SNS), sanctions allow individuals to shape community norms on appropriate privacy respecting behaviors. Existing theories of privacy assume the use of such sanctions but do not examine the extent and effectiveness…

CHI '19CorrespondingMultiplayer & Social Games +1

Behind the Voices: The Practice and Challenges of Esports Casters

Casters commentate on a live, streamed video game for a large online audience. Drawing from 20 semi-structured interviews with amateur casters of either Dota 2 or Rocket League video games and over 20 hours of participant observations, we describe the distinctive practices of two types of casters, play-by-play and col…

CSCW '19CorrespondingPersuasion and Charity

Speedrunning for Charity: How Donations Gather Around a Live Streamed Couch

Games Done Quick (GDQ) is both a week-long video game speedrunning marathon and a successful charity event, raising more than $1.5 million USD in each of its past five events. To understand GDQ's success as an online charity event, we conducted 18 semi-structured interviews with GDQ speedrunners, attendees, hosts, and…

CHI '192nd AuthorElderly Care & Dementia Support +2

Parting the Red Sea: Sociotechnical Systems and Lived Experiences of Menopause

Menopause is a major life change affecting roughly half of the population, resulting in physiological, emotional, and social changes. To understand experiences with menopause holistically, we conducted a study of a subreddit forum. The project was informed by feminist social science methodologies, which center knowled…

CHI '19CorrespondingElderly Care & Dementia Support +1

(Re-)Framing Menopause Experiences for HCI and Design

Informed by considerations from medicine and wellness research, experience design, investigations of new and emerging technologies, and sociopolitical critique, HCI researchers have demonstrated that women's health is a complex and rich topic. Turning these research outputs into productive interventions, however, is d…

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