Zhe Liu

schoolIBMbar_chart#5672 Global Rank

Total Papers

HCI Rank

#5672

Research Areas

Years Active

Recent Publications

Seemo: A Computational Approach to See Emotions

Successful human interactions are based on becoming aware of other’s emotion and making adaptations accordingly. However, understanding emotion is a complex task that has generated countless debates among researchers over the past decades. The abstract nature of human emotion highlights the need for a new data-driven…

CHI '183rd AuthorConversational Chatbots +1

Touch Your Heart: A Tone-aware Chatbot for Customer Care on Social Media

Chatbot has become an important solution to rapidly increasing customer care demands on social media in recent years. However, current work on chatbot for customer care ignores a key to impact user experience - tones. In this work, we create a novel tone-aware chatbot that generates toned responses to user requests on…

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