Anbang Xu

schoolIBMbar_chart#3188 Global Rank

Total Papers

HCI Rank

#3188

Research Areas

Years Active

Recent Publications

Chatbot or Chat-Blocker: Predicting Chatbot Popularity before Deployment

Chatbots are widely employed in various scenarios. However, given the high costs of chatbot development and chatbots' tremendous social influence, chatbot failures may inevitably lead to a huge economic loss. Previous chatbot evaluation frameworks rely heavily on human evaluation, lending little support for automatic…

DIS '214th AuthorExplainable AI (XAI) +1

Who needs to know what, when?: Broadening the Explainable AI (XAI) Design Space by Looking at Explanations Across the AI Lifecycle

The interpretability or explainability of AI systems (XAI) has been a topic gaining renewed attention in recent years across AI and HCI communities. Recent work has drawn attention to the emergent explainability requirements of in situ, applied projects, yet further exploratory work is needed to more fully understand…

CHI '182nd AuthorBrain-Computer Interface (BCI) & Neurofeedback +1

Seemo: A Computational Approach to See Emotions

Successful human interactions are based on becoming aware of other’s emotion and making adaptations accordingly. However, understanding emotion is a complex task that has generated countless debates among researchers over the past decades. The abstract nature of human emotion highlights the need for a new data-driven…

CHI '182nd AuthorConversational Chatbots +1

Touch Your Heart: A Tone-aware Chatbot for Customer Care on Social Media

Chatbot has become an important solution to rapidly increasing customer care demands on social media in recent years. However, current work on chatbot for customer care ignores a key to impact user experience - tones. In this work, we create a novel tone-aware chatbot that generates toned responses to user requests on…

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