协作、隐形工作与宏观任务自由职业的成本

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在线劳动平台承诺实现工人与客户的高效、低摩擦大规模按需匹配。先前对Upwork的研究表明，专业知识与专业知识、high自主性以及客户-工人参与度的结合使宏观任务成为独特的'按需'工作类别。然而，需要从自由职业者的角度揭示宏观任务工作的性质。基于对Upwork上21名自由职业者的定性研究，本文填补了这一重要空白，阐述了自由职业者如何 reasoning about accomplishing macrotasks their interaction with clients, the key challenges they face in various stages of the work process, and the strategies they devise to mitigate the costs and overhead. This paper shows that freelancers perceive accomplishing macrotasks as a collaborative achievement with the client. It also demonstrates that the skill-intensive nature of tasks implies that matching freelancer with the task/client is of enormous importance. It describes three programmatic solutions that the platform offers to facilitate the matching process along with their benefits and limitations. It, then, shows how freelancers seek to minimize the costs and work associated with matching and collaboration through repeat hiring along the benefits they result in. Lastly, the paper highlights how the same set of core issues is mirrored for both the freelancer and client sides of the market, which need to be addressed in order to enhance the ease and effectiveness of client-freelancer collaboration.