helpResearch questionDialogue Error Repair and Failure Recovery Strategies
How does explanatory dialogue when voice assistants err improve device accountability?Direction: LLM and Natural Language Interaction
Dialogue Error Repair and Failure Recovery Strategies
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2024
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helpResearch questionDialogue Error Repair and Failure Recovery Strategies
What are users' long-term reactions to voice assistant errors?helpResearch questionDialogue Error Repair and Failure Recovery Strategies
Which dialogue design elements better support context awareness and emotional responsiveness?lightbulbPractical problemDialogue Error Repair and Failure Recovery Strategies
Voice assistants typically provide ineffective or irrelevant explanations when errors occur, leaving users unable to resolve problems.helpResearch questionDialogue Error Repair and Failure Recovery Strategies
During communication breakdowns with voice assistants, can humorous repair strategies improve user experience?helpResearch questionDialogue Error Repair and Failure Recovery Strategies
Which humor types (e.g., affiliative, self-enhancing) are most effective in voice assistant communication repair?helpResearch questionDialogue Error Repair and Failure Recovery Strategies
How do humorous repair strategies affect users' satisfaction, perceived intelligence, and likability of voice assistants?lightbulbPractical problemDialogue Error Repair and Failure Recovery Strategies
When communication breaks down, voice assistants easily frustrate users and lack humanized feedback.helpResearch questionDialogue Error Repair and Failure Recovery Strategies
What is the best strategy for voice assistants to effectively understand and repair incomplete questions?helpResearch questionDialogue Error Repair and Failure Recovery Strategies
How do collaborative completion and predictive completion methods perform when handling incomplete questions?helpResearch questionDialogue Error Repair and Failure Recovery Strategies
How can a semantic representation dataset of incomplete questions dedicated to voice assistants be constructed?lightbulbPractical problemDialogue Error Repair and Failure Recovery Strategies
Users often need to repeat queries when voice assistants handle incomplete questions, resulting in poor experience.helpResearch questionDialogue Error Repair and Failure Recovery Strategies
Which failure types during complex task execution by voice assistants most affect user trust?helpResearch questionDialogue Error Repair and Failure Recovery Strategies
Does user trust in voice assistants vary across different dimensions of failure scenarios (e.g., competence, benevolence, integrity)?helpResearch questionDialogue Error Repair and Failure Recovery Strategies
After which failure types are users more likely to retry using voice assistants?lightbulbPractical problemDialogue Error Repair and Failure Recovery Strategies
Users lose trust due to frequent voice assistant failures and are unwilling to use complex task features.helpResearch questionDialogue Error Repair and Failure Recovery Strategies
When voice interaction fails during list traversal tasks, can adding cued-gaze interaction improve repair efficiency?CUI '22Cross-Modal Repair: Gaze and Speech Interaction for List Advancement
helpResearch questionDialogue Error Repair and Failure Recovery Strategies
Compared across multimodal repair with gaze and voice, which interaction modality is more effective for task progression?CUI '22Cross-Modal Repair: Gaze and Speech Interaction for List Advancement
helpResearch questionDialogue Error Repair and Failure Recovery Strategies
Are users satisfied with the convenience and naturalness of gaze interaction?CUI '22Cross-Modal Repair: Gaze and Speech Interaction for List Advancement
lightbulbPractical problemDialogue Error Repair and Failure Recovery Strategies
Voice assistants are error-prone in multi-step tasks, and users pay a high cost to repair failed interactions.CUI '22Cross-Modal Repair: Gaze and Speech Interaction for List Advancement
Related papers
CUI 2024
Voice Assistants' Accountability through Explanatory Dialogues
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CUI 2023
Exploring Humor as a Repair Strategy During Communication Breakdowns with Voice Assistants
Mikkel Clausen, Mikkel Peter Kyhn, Eleftherios Papachristos
CUI 2023
Understanding and Answering Incomplete Questions
Angus Addlesee, Marco Damonte
CHI 2023
A Mixed-Methods Approach to Understanding User Trust after Voice Assistant Failures
Amanda Baughan, Xuezhi Wang, Ariel Liu
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