Ariel Liu

schoolGooglebar_chart#5804 Global Rank

Total Papers

HCI Rank

#5804

Research Areas

Years Active

Recent Publications

A Mixed-Methods Approach to Understanding User Trust after Voice Assistant Failures

Despite huge gains in performance in natural language understanding via large language models in recent years, voice assistants still often fail to meet user expectations. In this study, we conducted a mixed-methods analysis of how voice assistant failures affect users' trust in their voice assistants. To illustrate h…

CHI '181st AuthorParticipatory Design +1

Building Empathy: Scaling User Research for Organizational Impact

Building user empathy in a tech organization is crucial to ensure that products are designed with an eye toward user needs and experiences. The Pokerface program is a Google internal user empathy campaign with 26 researchers that helped more than 1500 employees—including engineers, product managers, designers, an…

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