Digital Civic Engagement in China: Using “Micro Advice” Platform to Improve People’s Livelihood

Micro Advice is a mobile platform for democratic governance in China, allowing access to voice social issues and advice to the government with the aim of improving people’s livelihood. However, due to the lack of first-hand experience, the current understanding of how end-users utilize Micro Advice to participate in democratic governance is incomplete. We interviewed 12 users to understand their practices and challenges in using the platform. Specifically, we illustrate the user's experience, introduce what difficulties they encountered, and how they strategically use the platform to improve people's livelihood. We also investigate the socio-technical aspects of Micro Advice within the Chinese political context, discussing how to accept and utilize Micro Advice in China's social environment, and develop technological solutions adapted to these backgrounds. Finally, we propose some design implications for civic technology participation platforms. Micro Advice provides a novel, open, and real-time channel for civic engagement, showcasing the practical effects and impact of digitized civic engagement in China. It offers researchers a new perspective for expressing and addressing societal issues. We believe that the innovation and insights of Micro Advice can extend to other types of digitized civic engagement initiatives. We will continue to explore the interactive processes between the government and the public, along with innovative technological approaches.