Empowerment on the Margins: The Online Experiences of Community Health Workers

Research in Human-Computer Interaction for Development (HCI4D) routinely relies on and engages with the increasing penetration of smartphones and the internet. We examine the mobile, internet, and social media practices of women community health workers, for whom internet access has newly become possible. These workers are uniquely positioned at the intersections of various communities of practice---their familial units, workplaces, networks of health workers, larger communities, and the online world. However, they remain at the margins of each, on account of difference in gender, class, literacies, professional expertise, and more. Our findings unpack the legitimate peripheral participation of these workers; examining how they appropriate smartphones and the internet to move away from the peripheries to fully participate in these communities. We discuss how their activities are motivated by moves towards empowerment, digitization, and improved healthcare provision. We consider how future work might support, leverage, and extend their efforts.