Janice Lyu

“A Second Voice”: Investigating Opportunities and Challenges for Interactive Voice Assistants to Support Home Health Aides

Home health aides are a vulnerable group of frontline caregivers who provide personal and medically-oriented care in patients' homes. Their work is difficult and unpredictable, involving a mix of physical and emotional labor as they adapt to patients’ changing needs. Our paper presents an exploratory, qualitative stud…