Yen-Chun Lin

How to Guide Task-oriented Chatbot Users, and When: A Mixed-methods Study of Combinations of Chatbot Guidance Types and Timings

The popularity of task-oriented chatbots is constantly growing, but smooth conversational progress with them remains profoundly challenging. In recent years, researchers have argued that chatbot systems should include guidance for users on how to converse with them. Nevertheless, empirical evidence about what to plac…