Joey Chiao-Yin Hsiao

schoolUniversity of Michiganbar_chart#1975 Global Rank

Total Papers

HCI Rank

#1975

Research Areas

Years Active

Recent Publications

How Recent Migrants Develop Trust Through Community Commerce: The Emergence of Sociotechnical Adaptation

Trust is key to community commerce, or peer-to-peer e-commerce where transactions happen within local communities. Trust is especially vital among migrants who move to new countries and need time to develop trust after arrival. To understand migrants' trust development in community commerce and its potential and chall…

CSCW '223rd AuthorPandemic Life; Pandemic Life

Emotional Labor in Everyday Resilience: Class-Based Experiences of Navigating Unemployment Amid the COVID-19 Pandemic in the U.S.

During the coronavirus disease 2019 (COVID-19) global health crisis, institutions, policymakers, and academics alike have called for practicing resilience to overcome its ongoing disruptions. This paper contributes a comparative study of the job search experiences of working-class and upper-middle-class job seekers, p…

DIS '213rd AuthorJob Search & Employment Support +1

Elucidating Skills for Job Seekers: Insights and Critical Concerns from a Field Deployment in Switzerland

This article contributes results of a longitudinal field study of SkillsIdentifier, an employment tool originally designed and assessed in the United States (U.S.), to support "underrepresented" job seekers in identifying and articulating their employment skills. To understand whether the tool could support the needs…

CHI '21CorrespondingJob Search & Employment Support +1

Examining the Use Online Platforms for Employment: A Survey of U.S. Job Seekers

Online employment resources are now as important as offline personal and professional networks, which have been pivotal in finding employment. However, it is unclear, which specific online resources are key to employment and how job seekers take advantage of them. Therefore, in an online survey of 768 job seekers, we…

CHI '20CorrespondingJob Search & Employment Support +2

Positive Feedback and Self-Reflection: Features to Support Self-efficacy among Underrepresented Job Seekers

Technologies play a key role in finding employment in today's job market. However, the majority of those who are unemployed, e.g., individuals who have limited education or who are racial and ethnic minorities, are not well supported by existing digital employment tools. Therefore, we conducted an 8-month randomized f…

CSCW '181st AuthorOvercoming Barriers

Technology to Support Immigrant Access to Social Capital and Adaptation to a New Country

The key to successful adaptation for immigrants in a new country is their social capital, or those resources embedded in their social networks. Research suggests that information and communication technologies (ICTs) foster immigrants' social capital and facilitate their adaptation. However, it is unclear how recent i…

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