Ben Matthews

schoolUniversity Of Queenslandbar_chart#1041 Global Rank

Total Papers

HCI Rank

#1041

Research Areas

Years Active

Recent Publications

Out of Emergency: How Doctors Navigate Jurisdictional Seams in Emergency Care Referrals

Referrals from the emergency department (ED) to inpatient teams are routine but high-stakes interactions, yet little is known about how they are accomplished in practice. Prior work often treats referrals as information transfer and emphasises structural tensions between departments, paying limited attention to the in…

CHI '25CorrespondingEV Charging & Eco-Driving Interfaces +2

Patient Handover in the Emergency Department Is Not Just a Point Event: Insights for Designing Information Support Tools

Effective information support tools are challenging to design for fast-paced, information rich, and difficult to predict circumstances, particularly when information is fragmented and sources are dispersed. To explore, we conducted a field study on handover and the associated information work, which included 40 visits…

CC '23CorrespondingShape-Changing Interfaces & Soft Robotic Materials +1

Participatory Design Tools: Leveraging Materiality and Familiarity to Adapt Unconventional Materials into Design Tools

As participatory design approaches proliferate into mainstream industry practice, it becomes important for designers to consider how design tools, methods and practices can be made more accessible for non-designers—fostering participatory mindsets. We explore how materiality and familiarity of design tools impact part…

CHI '22CorrespondingSocial & Collaborative VR +3

Designing for Inaccessible Emergency Medical Service Contexts: Development and Evaluation of the Contextual Secondary Video Toolkit

Designing technology for emergency medical services (EMS) can be difficult, for example, due to limited access to domain experts. To support designers who aim to engage in a participatory design process in EMS environments, we created and evaluated the Contextual Secondary Video Toolkit (CSVT). This method uses second…

DIS '21CorrespondingOnline Learning & MOOC Platforms +2

Speculative Design for Education: Using Participatory Methods to Map Design Challenges and Opportunities in Pakistan

The global education landscape continues to be disrupted by COVID-19. The unique circumstances created by this crisis has led to unexpected opportunities to leverage innovative uses of technologies that can radically innovate education service delivery. We map out the context of Pakistan – a country where challenges p…

CHI '212nd AuthorHead-Up Display (HUD) & Advanced Driver Assistance Systems (ADAS) +1

Head-Worn Displays for Emergency Medical Services Staff: Properties of Prehospital Work, Use Cases, and Design Considerations

Head-worn displays (HWDs) offer their users high mobility, hands-free operation, and “see-what-I-see” features. In the prehospital environment, emergency medical services (EMS) staff could benefit from the unique characteristics of HWDs. We conducted a field study to analyze work practices of EMS staff and the potenti…

DIS '20CorrespondingPrivacy by Design & User Control +1

Disconnecting: Towards a Semiotic Framework for Personal Data Trails

Data collection from users’ interactions with ubiquitous computing is a wicked problem for design. Despite legislation increasingly requiring “informed” consent, the apathy born from a constant bombardment of consent notifications means many users remain largely uninformed about the collection, manipulation and dissem…

DIS '20CorrespondingUser Research Methods (Interviews, Surveys, Observation) +1

Tracing Design: Practitioner Accounts of Design Value, Documentation & Practices

The role of design in organizations has risen in prominence since the turn of the century. Our collective understanding of this role, identification of designerly practices, and ability to trace their value and influence within an organizational landscape however remains problematic. Both industry and academia have ma…

CHI '201st AuthorMixed Reality Workspaces +1

High Tempo Work: Design Challenges for Head-worn Displays in Quick Service Restaurants

Quick service restaurants (QSRs) are high tempo work environments that require collaboration and communication between crew. In a number of respects, head-worn displays (HWDs) might seem a promising technology to support QSR crew, but on close inspection they raise challenging issues for design. We conducted fieldwork…

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