Jake Chanenson

"It didn’t feel right but I needed a job so desperately": Understanding People’s Emotions and Help Needs During Scams

Online financial scams represent a long-standing and serious threat for which people seek help. We present a study to understand people’s in situ motivations for engaging with scams and the help needs they express before, during, and after encountering a scam. We identify the main emotions scammers exploited (e.g., fe…