Latest papers from Patrick Gage Kelley
Online financial scams represent a long-standing and serious threat for which people seek help. We present a study to understand people’s in situ motivations for engaging with scams and the help needs they express before, during, and after encountering a scam. We identify the main emotions scammers exploited (e.g., fe…
A growing body of qualitative research has identified contextual risk factors that elevate people’s chances of experiencing digital-safety attacks. However, the lack of quantitative data on the population-level distribution of these risk factors prevents policymakers and tech companies from developing targeted, evide…
Generative AI (GenAI) is a powerful technology poised to reshape Trust & Safety. While misuse by attackers is a growing concern, its defensive capacity remains underexplored. This paper examines these effects through a qualitative study with 43 Trust & Safety experts across five domains: child safety, election integri…
Technology provides youth (ages 10--17) with near-constant opportunities for learning, communication, and self-expression. It can also expose them to technology-facilitated abuse: harassment, coercion, fraud, and more. The ability of youth to navigate such abuse is crucial for their well-being and development. A recen…
Chief Information Security Officers (CISOs) are responsible for setting and executing organizations' information security strategies. This role has only grown in importance as a result of today's increasingly high-stakes threat landscape. To understand these key decision-makers, we interviewed 16 current and former CI…
Generative AI is expected to have transformative effects in multiple knowledge industries. To better understand how knowledge workers expect generative AI may affect their industries in the future, we conducted participatory research workshops for seven different industries, with a total of 54 participants across thre…
Online hate and harassment poses a threat to the digital safety of people globally. In light of this risk, there is a need to equip as many people as possible with advice to stay safer online. We interviewed 24 experts to understand what threats and advice internet users should prioritize to prevent or mitigate harm.…
The seamless integration of technology into the lives of youth has raised concerns about their digital safety. While prior work has explored youth experiences with physical, sexual, and emotional threats---such as bullying and trafficking---a comprehensive and in-depth understanding of the myriad threats that youth ex…
Assessing the trustworthiness of information online is complicated. Literacy-based paradigms are both widely used to help and widely critiqued. We conducted a study with 35 Gen Zers from across the U.S. to understand how they assess information online. We found that they tended to encounter---rather than search for---…
Content creators---social media personalities with large audiences on platforms like Instagram, TikTok, and YouTube---face a heightened risk of online hate and harassment. We surveyed 135 creators to understand their personal experiences with attacks (including toxic comments, impersonation, stalking, and more), the c…
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