Chi-Lan Yang

Can AI be a Social Buffer? Investigating the Effect of AI-assisted Cognitive Reappraisal and Narrative Perspectives on Managing Difficult Workplace Conversations over Email

In difficult workplace email conversations, such as layoffs or resource negotiations, the absence of nonverbal cues can exacerbate negative emotions experienced by recipients. While existing tools support senders in refining tone, there is little support for processing emotionally intensive content from the receivers'…