Sooyeon Lee

schoolPennsylvania State Universitybar_chart#2471 Global Rank

Total Papers

HCI Rank

#2471

Research Areas

Years Active

Recent Publications

Opportunities for Human-AI Collaboration in Remote Sighted Assistance

Remote sighted assistance (RSA) has emerged as a conversational assistive technology for people with vision impairments, where trained sighted workers (agents) provide realtime navigational assistance to users with visual impairments via video-chat-like communication. In this paper, we first identify the key challenge…

CSCW '211st AuthorCare and Caregiving

Designing for Independence for People with Visual Impairments

The notion of "independence" is frequently used to motivate technology design in the HCI sub-field of accessible and assistive technology for people with disabilities. Despite the term's pervasive use, the literature lacks a recent articulation of its meaning in the context of assistive technology. What does independe…

CHI '201st AuthorConversational Chatbots +1

The Emerging Professional Practice of Remote Sighted Assistance for People with Visual Impairments

People with visual impairments (PVI) must interact with a world they cannot see. Remote sighted assistance (RSA) has emerged as a conversational assistive technology. We interviewed RSA assistants ("agents") who provide assistance to PVI via a conversational prosthetic called Aira (https://aira.io/) to understand thei…

CHI '191st AuthorDeaf & Hard-of-Hearing Support (Captions, Sign Language, Vibration) +1

Understanding and Designing for Deaf or Hard of Hearing Drivers on Uber

We used content analysis of in-app driver survey responses, customer support tickets, and tweets, and face-to-face interviews of DHH Uber drivers to better understand the DHH driver experience. Here we describe challenges DHH drivers experience and how they address those difficulties via Uber's accessibility features…

CSCW '183rd AuthorDisability and Accessibility

I Didn’t Know that You Knew I Knew: Collaborative Shopping Practices between People with Visual Impairment and People with Vision

It is important to support independent living for people with visual impairments (PVI). Part of this can be accomplished with individual assistive technologies. However, in this paper we emphasize the social and collaborative needs for PVI to fully integrate into society as equals. The study assesses how PVI collabora…

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