Jieyu Zhou

schoolGeorgia Institute of Technologybar_chart#9045 Global Rank

Total Papers

HCI Rank

#9045

Research Areas

Years Active

Recent Publications

When Should Users Check? Modeling Confirmation Frequency in Multi-Step Agentic AI Tasks

Existing AI agents typically execute multi-step tasks autonomously and only allow user confirmation at the end. During execution, users have little control, making the confirm-at-end approach brittle: a single error can cascade and force a complete restart. Confirming every step avoids such failures, but imposes tedio…

DIS '251st AuthorConversational Chatbots +2

Improving Public Service Chatbot Design and Civic Impact: Investigation of Citizens’ Perceptions of a Metro City 311 Chatbot

As governments increasingly adopt digital tools, public service chatbots have emerged as a growing communication channel. This paper explores the design considerations and engagement opportunities of public service chatbots, using a 311 chatbot from a metropolitan city as a case study. Our qualitative study consisted…

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