Samantha Dempsey

Building Appropriate Mental Models: What Users Know and Want to Know about an Agentic AI Chatbot

Agentic systems aim to handle complex problems with increasing system autonomy using generative AI. These new agentic systems are becoming more feasible and easier to build. Yet we know little about what end-users need to know to use these systems appropriately. We study one such agentic system, "Gent," which can brea…