Rachel Ostrand

schoolIBMbar_chart#9770 Global Rank

Total Papers

HCI Rank

#9770

Research Areas

Years Active

Recent Publications

Say What? Real-time Linguistic Guidance Supports Novices in Writing Utterances for Conversational Agent Training

Writing utterances to train conversational agents can be a challenging and time-consuming task, and usually requires substantial expertise, meaning that novices face a steep learning curve. We investigated whether novices could be guided to produce utterances that adhere to best practices via an intervention of real-t…

CUI '242nd AuthorConversational Chatbots +2

Towards Interactive Guidance for Writing Training Utterances for Conversational Agents

Improving conversational agents that are trained with supervised learning requires iteratively refining example intent training utterances based on chat log data. The difficulty of this process hinges on the quality of the initial example utterances used to train the intent before it was first deployed. Creating new i…

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