CSCW '24CorrespondingSession 3f: Conversations with Machines
Understanding is a Two-Way Street: User-Initiated Repair on Agent Responses and Hearing in Conversational Interfaces
Although methods for repairing prior turns in natural conversation are critical for enabling mutual understanding, or successful communication \cite{schegloff1977preference}, these methods are seldom built into conversational user interfaces systematically. Chatbots and voice assistants tend to ask users to paraphrase…