Robert Moore

schoolIBMbar_chart#4828 Global Rank

Total Papers

HCI Rank

#4828

Research Areas

Years Active

Recent Publications

Finding the Conversation: A Method for Scoring Documents for Natural Conversation Content

With generative AI acquiring the right training data is a critical part of designing the user experience. Training large language models to talk like humans requires exposing them to the interaction patterns distinctive of natural conversation. Although models are typically fine-tuned on question-answer or instruction…

CHI '254th AuthorHonorable MentionConversational Chatbots +1

Diagnosing and Prioritizing Issues in Automated Order-Taking Systems: A Machine-Assisted Error Discovery Approach

Troubles in speaking, hearing, and understanding occur routinely in any kind of natural conversational setting. The natural flow of conversation includes methods for repairing such troubles by repeating or paraphrasing all or parts of prior turns. In the case of conversational AI systems, these troubles occur due to…

CSCW '241st AuthorSession 3f: Conversations with Machines

Understanding is a Two-Way Street: User-Initiated Repair on Agent Responses and Hearing in Conversational Interfaces

Although methods for repairing prior turns in natural conversation are critical for enabling mutual understanding, or successful communication \cite{schegloff1977preference}, these methods are seldom built into conversational user interfaces systematically. Chatbots and voice assistants tend to ask users to paraphrase…

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