Qiwen Zhao

Older Adults' Think-Aloud Verbalizations and Speech Features for Identifying User Experience Problems

Subtle patterns in users' think-aloud (TA) verbalizations and speech features are shown to be telltale signs of User Experience (UX) problems. However, such patterns were uncovered among young adults. Whether such patterns apply for older adults remains unknown. We conducted TA usability testing with older adults usin…