Lynn Andrea Stein

The Illusion of Empathy? Notes on Displays of Emotion in Human-Computer Interaction

From ELIZA to Alexa, Conversational Agents (CAs) have been deliberately designed to elicit or project empathy. Although empathy can help technology better serve human needs, it can also be deceptive and potentially exploitative. In this work, we characterize empathy in interactions with CAs, highlighting the importanc…