Logan Stapleton

"If This Person is Suicidal, What Do I Do?": Designing Computational Approaches to Help Online Volunteers Respond to Suicidality

Online platforms provide support for many kinds of distress, including suicidal thoughts and behaviors. However, because many platforms restrict suicidal talk, volunteers on these platforms struggle with how to help suicidal people who come for support. We interviewed 11 volunteer counselors in a large online support…