Will Health Experts Adopt a Clinical Decision Support System for Game-Based Digital Biomarkers? Investigating the Impact of Different Explanations on Perceived Ease-of-Use, Perceived Usefulness, and Trust

DOI

This paper explores the adoption of a clinical decision support system (cDSS) utilizing game-based digital biomarkers for diagnosing mild cognitive impairment (MCI). Specifically, it investigates how different explanation methods, with a focus on data-centric explanations, impact perceived ease-of-use, perceived usefulness, and trust among healthcare professionals (HCPs). Through a qualitative study with 12 HCPs, we assess their interactions with an explainable AI (XAI)-enriched cDSS. The findings indicate that HCPs are open to adopting XAI-enriched cDSS to communicate the outcomes of game-based digital biomarkers. HCPs preferred to receive key diagnostic information in an easily digestible format. Both local explanations of intra-personal evolutionary data and global overview of normative data were found to be valuable for interpreting digital biomarkers. HCPs tended to trust the machine learning algorithms as a black box, but they considered the dataset used for training the model and the outcome prediction to be crucial. Therefore, presenting the uncertainty alongside the prediction was deemed important. These insights underscore the importance of designing cDSS tools that foster trust through clear, actionable explanations, paving the way for improved decision-making in clinical contexts.