Love in Lyrics: An Exploration of Supporting Textual Manifestation of Affection in Social Messaging

Affectionate communication, the conveyance of closeness, care, and fondness for another, plays a key role in romantic relationships. While the pervasive use of digital technology for communication limits affectionate interaction through nonverbal cues - a major channel of expression in face-to-face settings, there have been few approaches which scaffold couples' romantic text conversations. To bridge this gap, we propose a novel interactive system Lily which gives users inspirations to enrich their romantic expressions in text messaging. It first listens to users' original input and then recommends romantic lyrics holding the closest meaning in real-time during chats with partners. After a three-day empirical study, participants who are real-life couples reported that they not only received useful cues from Lily in terms of how to polish their affectionate expressions, but also learnt to enrich the conversation with topics enlightened by its recommendations. Based on our findings, we finally provide several design considerations for actual deployment of such an application.