Deliberation and Resolution on Wikipedia: A Case Study of Requests for Comments

Resolving disputes in a timely manner is crucial for any online production group. We present an analysis of Requests for Comments (RfCs), one of the main vehicles on Wikipedia for formally resolving a policy or content dispute. We collected an exhaustive dataset of 7,316 RfCs on English Wikipedia over the course of 7 years and conducted a qualitative and quantitative analysis into what issues affect the RfC process. Our analysis was informed by 10 interviews with frequent RfC closers. We found that a major issue affecting the RfC process is the prevalence of RfCs that could have benefited from formal closure but that linger indefinitely without one, with factors including participants' interest and expertise impacting the likelihood of resolution. From these findings, we developed a model that predicts whether an RfC will go stale with 75.3% accuracy, a level that is approached as early as one week after dispute initiation.