Threats, Abuses, Flirting, and Blackmail: Gender Inequity in Social Media Voice Forums

HCI4D researchers and practitioners have leveraged voice forums to enable people with literacy, socioeconomic, and connectivity barriers to access, report, and share information. Although voice forums have received impassioned usage from low-income, low-literate, rural, tribal, and disabled communities in diverse HCI4D contexts, the participation of women in these services is almost non-existent. In this paper, we investigate the reasons for the low participation of women in social media voice forums by examining the use of Sangeet Swara in India and Baang in Pakistan by marginalized women and men. Our mixed-methods approach spanning content analysis of audio posts, quantitative analysis of interactions between users, and qualitative interviews with users indicate gender inequity due to deep-rooted patriarchal values. We found that women on these forums faced systemic discrimination and encountered abusive content, flirts, threats, and harassment. We discuss design recommendations to create social media voice forums that foster gender equity in use of these services.