Automation: Danger or Opportunity? Designing and Assessing Automation for Interactive Systems

This course takes a practical approach to introduce the principles, methods and tools in task modeling and how this technique can support identification of automation opportunities, dangers and limitations. A technical interactive hands-on exercise of how to "do it right", such as: How to go from task analysis to task models? How to identify tasks that are good candidate for automation (through analysis and simulation)? How to identify reliability and usability dangers added by automation? How to design usable automation at system, application and interaction levels? And more...