Socio-technical Dynamics: Cooperation of Emergent and Established Organisations in Crises and Disasters

Increasing ubiquitousness of information and communication technology exerts influence on crisis and disaster management. New media enable citizens to rapidly self-organise in emergent groups. Theoretical framing of their interactions with established organisations is lacking. To address this, we conduct a thematic analysis on qualitative data from the European migration crisis of 2015. We draw on context-rich material from both emergent groups and established organisation. To represent our findings, we introduce the notion of socio-technical dynamics. We derive implications for computer supported cooperative work in crises and disasters. These insights contribute to the efficient involvement of emergent groups in established systems.