L5.12
Expectation Inflation from Anthropomorphism
Cards in this group · 5
- L5.12.1Name, avatar, and tone raise expectations of both ability and reliability
- L5.12.2Anthropomorphism evokes social norms that make interrupting or correcting feel rude
- L5.12.3Claims to understand, remember, or be sorry imply inner states the system does not have
- L5.12.4Anthropomorphism raises early acceptance and amplifies disappointment at failure
- L5.12.5Vulnerable users more readily take anthropomorphic language at face value, which creates an extra duty of care