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A11.04

Novice–expert behavioral differences

Cards in this group · 7

  1. A11.04.1A novice scans the menu to recognize the option; an expert recalls it from memory
  2. A11.04.2A keyboard shortcut only works as a shortcut if the menu path is still there too
  3. A11.04.3A tutorial built for newcomers just slows down everyone who already knows the interface
  4. A11.04.4A shortcut nobody knows exists never turns a novice into anybody faster
  5. A11.04.5The more automatic an expert's habits become, the more a similar routine can hijack them
  6. A11.04.6Most users never travel the whole way from novice to expert; they settle in between
  7. A11.04.7When a fast path for experts removes the safety net a novice needs, something has to give