A10.01
Distinguishing slips, mistakes, and violations
Cards in this group · 7
- A10.01.1Slips — correct intention, deviated execution
- A10.01.2Mistakes — the intention rests on a wrong mental model
- A10.01.3Violation — deviating on purpose despite knowing the rule
- A10.01.4Slips need interface constraints, mistakes need model correction — the remedies don't transfer
- A10.01.5Classification must precede any redesign
- A10.01.6Blaming "user carelessness" halts diagnosis
- A10.01.7What separates violation from mistake is whether the deviation was intentional