Ngan Chiem

schoolPrinceton Universitybar_chart#15465 Global Rank

Total Papers

HCI Rank

#15465

Research Areas

Years Active

Recent Publications

Understanding Human Intervention in the Platform Economy: A case study of an indie food delivery service

This paper examines the sociotechnical infrastructure of an “indie” food delivery platform. The platform, Nosh, provides an alternative to mainstream services, such as Doordash and Uber Eats, in several communities in the Western United States. We interviewed 28 stakeholders including restauranteurs, couriers, consume…

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