Mark S. Ackerman

schoolUniversity of Michiganbar_chart#2412 Global Rank

Total Papers

HCI Rank

#2412

Research Areas

Years Active

Recent Publications

Counter-Visual Artifacts: Negotiating Surveillance and Carceral Visuality in Public Housing through Videovoice

U.S. public housing is historically a site of racialized and carceral surveillance. Digital surveillance technologies reinforce this containment by mediating carceral visuality, the institutionalized visual and analytic lenses that shape perceptions and governance of public housing spaces and residents. This paper pre…

CHI '255th+ AuthorConversational Chatbots +2

Enhancing Pediatric Communication: The Role of an AI-Driven Chatbot in Facilitating Child-Parent-Provider Interaction

Communication with child patients is challenging due to their developing ability to express emotions and symptoms. Additionally, healthcare providers often have limited time to offer resources to parents. By leveraging AI to facilitate free-form conversations, our study aims to design an AI-driven chatbot to bridge th…

DIS '23CorrespondingUser Research Methods (Interviews, Surveys, Observation) +1

How Bereaved Parents Make Meaning from Photos for Continuing Bonds

The bereaved interact with photos of the deceased in various ways to maintain continuing bonds. Extant research in HCI and interaction design suggests leveraging data on photos’ contexts (e.g., time and place) to support photo use by the bereaved. Extending this research, we interviewed 17 bereaved parents to examine…

CHI '235th+ AuthorTechnology Ethics & Critical HCI +1

Shifting from Surveillance-as-Safety to Safety-through-Noticing: A Photovoice Study with Eastside Detroit Residents

Safety has been used to justify the expansion of today's large-scale surveillance infrastructures in American cities. Our work offers empirical and theoretical groundings on why and how the safety-surveillance conflation that reproduces harm toward communities of color must be denaturalized. In a photovoice study cond…

CSCW '21CorrespondingData Work Across Contexts and Disciplines

Data Work in Education: Enacting and Negotiating Care and Control in Teachers' Use of Data-Driven Classroom Surveillance Technology

Today, teachers have been increasingly relying on data-driven technologies to track and monitor student behavior data for classroom management. Drawing insights from interviews with 20 K-8 teachers, this paper unpacks how teachers enacted both care and control through their data work in collecting, interpreting, and u…

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