Heidi S Mäkitalo

Automate, Assist, Avoid: Caseworkers’ Perspectives on Applying Large Language Model-Based Assistance in Public Sector Decision-Making Processes

Large language models (LLMs) are being introduced into the public sector – for example, to assist caseworkers in making decisions on citizens’ cases. However, there is limited knowledge of how LLM tools can be used effectively in this complex task, including legal and cultural variables. This qualitative study foregro…