Yun Chen Chang

Rationalizer: Leveraging LLM to Support User Providing the Rationales Behind the Rating of Likert Scale Questionnaires

Surveys, especially Likert scale questionnaires, are widely used in HCI to capture users’ attitudes and experiences, but numeric ratings alone provide little insight into the rationales behind those ratings. While adding open-ended text fields or post-questionnaire interviews can elicit richer explanations, they ofte…