Kai-Hui Liang

Dialoging Resonance in Human-Chatbot Conversation: How Users Perceive and Reciprocate Recommendation Chatbot’s Self-Disclosure Strategy

Using chatbots to make recommendations is increasingly popular. The design of recommendation chatbots has mainly been taking an information-centric approach by focusing on the recommended content per se. Limited attention is on how social connection and relational strategies, such as self-disclosure from a chatbot, ma…