Erkan Basar

Exploring User Engagement Through an Interaction Lens: What Textual Cues Can Tell Us about Human-Chatbot Interactions

Monitoring and maintaining user engagement in human-chatbot interactions is challenging. Researchers often use cues observed in the interactions as indicators to infer engagement. However, evaluation of these cues is lacking. In this study, we collected an inventory of potential textual engagements cues from the liter…