Abhishek Sekharan

Designing for Instant Convenience: Dark Stores, Spatial Control and Worker Quantification in On-demand Delivery Platforms

This paper critically examines the design practices of platforms like DoorDash that promise to deliver convenience to consumers' doorsteps within minutes. Based on ethnographic observations in DoorDash dark stores and qualitative interviews with DoorDash workers, we find that instant delivery platforms have several wo…