Matthew Bui

schoolUniversity of Michiganbar_chart#4840 Global Rank

Total Papers

HCI Rank

#4840

Research Areas

Years Active

Recent Publications

Patchworking Networks of Support: On the Digital Successes and Challenges of Women- and Minority-Owned Restaurant Businesses

The restaurant industry has become increasingly reliant on digital technologies for business operations, digital marketing, and promotion, especially amid and after the Covid-19 pandemic. This paper presents the findings of a two-year study exploring how women- and minority-owned restaurants in Chicago and Detroit enc…

DIS '252nd AuthorLive Streaming & Spectating Experience +2

Designing for Instant Convenience: Dark Stores, Spatial Control and Worker Quantification in On-demand Delivery Platforms

This paper critically examines the design practices of platforms like DoorDash that promise to deliver convenience to consumers' doorsteps within minutes. Based on ethnographic observations in DoorDash dark stores and qualitative interviews with DoorDash workers, we find that instant delivery platforms have several wo…

CHI '25CorrespondingContent Moderation & Platform Governance +1

The Unintended Costs of Platform Interventions: Black-Owned Restaurants and Yelp Reputation

In Spring 2020, digital review-based platform Yelp added the searchable ``Black-owned'' attribute to support Black-owned businesses. Based on the literature, the impacts of this design intervention were mixed. As such, we sourced an original dataset of 250,000+ Yelp reviews from Black and non-Black-owned restaurants i…

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